Volunteer management best practices Part 3
#2 Plan Ahead to Get the Data You Want
Everyone knows data can tell the story of what is working, what isn’t, and in what areas your volunteers may need more help or improve your communication with them. But many agencies still struggle to accurately measure their volunteer impact, it is in most cases they started off capturing the wrong data or not have a proper reporting process.
Before we begin to capture those data, you should start with requirement gathering from your various teams/ departments for the reports they wish to have. Once you have these key requirements from each department as to what types of reports are needed, you will be in a much better position to determine the exact information you will want to collect.
Some questions you and your team can ask during the information gathering,
- How to satisfy volunteers beyond offering good volunteering opportunity.
- How to help retain existing volunteers to maximize efficiencies.
- How to ensure volunteer satisfaction and a memorable experience
- How to improve the overall relationship between the agency entity and volunteers
From the question above, you and the team can see what are the data you need to answers them. Remember, we want the result to be accurate and timely reports that show exactly what you need to know. To make this possible, you must ensure that each team and/or department is collecting the data they need and a proper system in place for them to update and consolidating those data.
Inconclusion, having the right data will give you the insights that can make all the difference in whether or not you gain a new volunteer or retain an existing one. A volunteer who feels valued are happy volunteer and happy volunteer is a strong brand ambassador for your agency.
Do you want to learn more about managing volunteer’s data? Get in touch with us to schedule your free demo to see how Givlly’s VMS can give you access to nearly any data set you will need, displaying metrics in a clear and engaging graphical interface.